Effective date of current policy: Nov 1, 2023
SHIPPING
(Within the United States)Deathlens ships via USPS, UPS, DHL, or Fedex based on fastest delivery time with the cheapest rates. All shipping rates are calculated based on weight and current rates. Please allow 3-7 days for domestic orders within the United States
(International)All Mexico/Canada and international orders will be charged based on the cost of the shipment and prices will be shown upon checkout. All orders are sent via USPS. USPS provides tracking up until the point it leaves U.S. Customs, and from that point it is up to the destination countrie's post service to continue reporting the tracking (which many times they do not). International shipping can take anywhere from 5 days to 2 weeks depending on destination.
We are not responsible for customers entering an incorrect shipping address. We will do our best to fulfill you order, but the customer is responsible for additional shipping fees.
APPLE PAY
We do not control the shipping charges which Apple Pay states when checking out. Depending on your order the actual shipping charge may be higher or lower than what is stated during Apple Pay checkout.
PROCESSING
Normally we process orders Monday, Wednesday, and Friday (standard business hours) in the order they are received, following credit approval. Many times we will process orders on weekends and off days, depending on the volume of orders. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please email us at info@deathlens.com
PROBLEMS
If your order is missing an item, contains a damaged product, or you have other concerns, please email us at info@deathlens.com and provide your name and order number. We are a small web store and respond to emails periodically so please be patient in awaiting a reply. We will reply as soon as possible and do our best to make sure you are happy.
EXCHANGES & RETURNS
Any returns on items purchased from a retail location will need to be done with the retailer. All returns on items purchase from our site will need to be sent to back to us at the expense of the customer. Below are instructions for returning a product for exchange and return.
All refunds on returns will be processed as soon as we receive the product back undamaged. There may be a small restocking fee if the products are damaged. Refunds are processed twice a week and once completed may take up to 4 business days for funds to be returned to the original form of purchase. We do not offer refunds in any other form than a return to the original form of purchase.
For an Exchange:
Be sure to include the name and or email the order was purchased under. Include a current and complete return shipping address. Be sure to include the correct model you would like in exchange.
Ship to:
Deathlens EXCHANGES, PO BOX 17442, Holladay, UT 84117
For a Return:
Be sure to include the name and or email the order was purchased under.
Ship to:
Deathlens RETRUNS, PO BOX 17442, Holiday, UT 84117